Privacy policy
Prime Deals
Operated by Prashanth Kandhi, sole trader
8A Sedgelfield Ave, Truganina VIC 3029, Australia
Email: support@payprime-deals.com
Website: payprime-deals.com
1. Introduction
This Privacy Policy explains how personal information is collected, used, disclosed, stored and otherwise processed when customers visit payprime-deals.com, purchase products from Prime Deals, communicate with us or otherwise interact with our services.
Prime Deals is operated by Prashanth Kandhi as a sole trader established in Australia.
For personal data processed in connection with the operation of Prime Deals where Prashanth Kandhi determines the purposes and means of processing, Prashanth Kandhi is the relevant controller.
Where United Kingdom data protection law applies, personal data will be handled in accordance with applicable requirements, including the UK GDPR, the Data Protection Act 2018 and applicable provisions of the Privacy and Electronic Communications Regulations 2003.
2. Personal data we may collect
Depending on how a customer interacts with Prime Deals, we may collect and process information including:
Name and contact information, including email address, billing address and delivery address.
Order and transaction information, including products purchased, order history, amounts paid and payment status.
Payment-related information necessary to facilitate and confirm transactions. Payment card information may be processed directly by authorised payment providers rather than being stored directly by Prime Deals.
Customer service communications, including emails and information provided when contacting support.
Device and technical information, such as IP address, browser type, device type and information concerning interaction with the website.
Cookie and tracking information, subject to applicable consent requirements.
Information reasonably required to prevent fraud, protect the website and administer transactions.
3. How we use personal data
Personal data may be processed to:
Process and fulfil orders.
Arrange delivery of products.
Process payments and refunds.
Provide customer support.
Communicate about orders and transactions.
Maintain transaction and business records.
Prevent fraud, misuse and security incidents.
Comply with tax, accounting, legal and regulatory obligations.
Establish, exercise or defend legal claims.
Operate, maintain and improve the website.
Measure website and advertising performance where permitted.
Conduct marketing activities where the appropriate legal basis and any required consent exist.
4. Legal bases for processing
Where the UK GDPR applies, we process personal data only where an appropriate legal basis exists.
Depending on the processing activity, this may include:
Contract: where processing is necessary to take steps at the customer's request before entering into a contract or to perform a contract with the customer.
Legal obligation: where processing is necessary to comply with a legal obligation.
Legitimate interests: where processing is necessary for legitimate business interests and those interests are not overridden by the rights and interests of the individual.
Consent: where the individual has provided valid consent, including where consent is required for particular marketing activities or non-essential tracking technologies.
Consent may be withdrawn at any time where processing relies on consent, without affecting the lawfulness of processing undertaken before withdrawal.
5. Shopify and service providers
Our online store is operated using Shopify.
Information may be processed by Shopify and other service providers necessary to provide ecommerce infrastructure, hosting, payment processing, fraud prevention, customer communications, analytics and related services.
These service providers may process personal information according to their respective roles and applicable contractual and legal obligations.
6. Fulfilment and suppliers
Products sold by Prime Deals are dispatched directly from China by a third-party supplier.
Information reasonably necessary to fulfil an order may therefore be shared with fulfilment providers, suppliers, logistics providers and carriers.
This may include the customer's name, delivery address, contact details and relevant order information.
We only intend to provide information reasonably necessary to perform the relevant service.
7. Payments
Payments may be processed through Shopify Payments and associated payment infrastructure.
Payment providers may process transaction, payment, fraud-prevention and identity-related information in accordance with their applicable terms, privacy notices and legal obligations.
Prime Deals does not require customers to provide payment card details directly by email.
8. International transfers
Because Prime Deals is operated from Australia, uses international service providers and fulfils orders through a supplier in China, personal data may be processed or accessed outside the United Kingdom.
Where UK data protection law applies and a transfer requires safeguards, appropriate mechanisms required by applicable law will be used.
Depending on the circumstances, these may include adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.
9. Data retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and transaction records, complying with legal, tax and accounting requirements, preventing fraud and resolving disputes.
Different categories of information may therefore be retained for different periods.
When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable legal requirements.
10. Sharing personal data
Personal information may be disclosed where reasonably necessary to:
Shopify and ecommerce infrastructure providers.
Payment processors.
The third-party supplier responsible for fulfilment.
Shipping and logistics providers.
IT, hosting and security providers.
Professional advisers where necessary.
Analytics and advertising providers where legally permitted.
Government authorities, regulators, courts or law enforcement where disclosure is required or permitted by law.
We do not treat the disclosure of information necessary to fulfil an order as permission for unrelated third parties to use that information for their own independent marketing.
11. Cookies and tracking technologies
Prime Deals may use cookies and similar technologies necessary to operate payprime-deals.com.
Non-essential cookies and tracking technologies will be used only where permitted under applicable law and, where required, after appropriate consent has been obtained.
Meta Pixel
Prime Deals uses Meta Pixel as its disclosed marketing and tracking tool.
Meta Pixel may be used, subject to applicable consent requirements, to measure interactions with the website, understand advertising performance, measure conversions and help assess the effectiveness of advertising campaigns.
Information generated through Meta Pixel may be processed by Meta according to its own applicable privacy terms and practices.
Where consent is legally required, Meta Pixel or other non-essential tracking functionality requiring consent will not be activated on that basis before the appropriate choice has been made.
Customers can use the cookie controls made available through the store, where provided, to accept, reject or manage non-essential cookies and tracking technologies.
Customers may also control cookies through their browser settings. Blocking certain strictly necessary technologies may affect website functionality.
12. Marketing communications
Where electronic direct marketing requires consent under applicable law, such marketing will only be sent where the necessary consent or another legally valid basis exists.
Recipients may withdraw consent or unsubscribe from marketing communications using the mechanism provided in the relevant communication.
Transactional communications relating to orders, payments, delivery, security or customer service are not treated as marketing merely because they are sent electronically.
13. UK data protection rights
Where the UK GDPR applies, individuals may have rights including:
The right to request access to their personal data.
The right to request correction of inaccurate or incomplete personal data.
The right to request erasure in circumstances where the right applies.
The right to request restriction of processing in applicable circumstances.
The right to object to certain processing.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office where applicable.
These rights are subject to the conditions, limitations and exemptions provided by applicable law.
Requests may be sent to support@payprime-deals.com.
We may request reasonable information necessary to verify the identity of a person making a request.
14. Security
We use reasonable organisational and technical measures appropriate to the nature of the information and the services being provided.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
15. Changes to this policy
This Privacy Policy may be updated where necessary to reflect operational, legal or regulatory changes.
The version published on payprime-deals.com will be the current version.
16. Contact
Trading name: Prime Deals
Sole trader and controller, where applicable: Prashanth Kandhi
Business address: 8A Sedgelfield Ave, Truganina VIC 3029, Australia
Email: support@payprime-deals.com
Website: payprime-deals.com
Country of establishment: Australia