Refund policy
Prime Deals
Operated by Prashanth Kandhi, sole trader
8A Sedgelfield Ave, Truganina VIC 3029, Australia
Email: support@payprime-deals.com
Website: payprime-deals.com
1. About this policy
Prime Deals is operated by Prashanth Kandhi as a sole trader established in Australia and sells goods online to consumers in the United Kingdom.
This Return and Refund Policy explains the cancellation, refund and consumer rights applicable to purchases made through payprime-deals.com.
Nothing in this policy excludes, restricts or affects any mandatory rights available to consumers under applicable United Kingdom consumer protection law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 where applicable.
2. Right to cancel an online order
Where the statutory right of cancellation applies, consumers may cancel their purchase without giving a reason within 14 days after the day on which they, or a person nominated by them, receive the goods.
Where an order contains multiple goods delivered separately, the applicable cancellation period will be calculated in accordance with applicable law.
To exercise the right to cancel, the customer must clearly inform us of the decision to cancel.
Please contact:
The communication should contain sufficient information for us to identify the customer and the relevant order.
Prime Deals does not impose any additional contractual cancellation or refund period beyond the rights provided by applicable law.
3. No physical return required
Prime Deals does not require customers to physically send products back when a cancellation, refund or other remedy has been approved and we have confirmed that physical return of the goods is waived.
Once we have confirmed that physical return is not required, the customer does not need to send the product to China, Australia, the United Kingdom or any other address.
After receiving that confirmation, the customer may keep or responsibly dispose of the product.
Customers should not independently send goods to any address. No return address should be used unless Prime Deals expressly provides instructions for a particular case.
The waiver of physical return does not reduce or otherwise affect the customer's statutory rights.
4. Faulty, damaged or misdescribed goods
The statutory right to cancel an online purchase because of a change of mind is separate from the customer's legal rights where goods are faulty, damaged, not as described, not of satisfactory quality or otherwise fail to comply with applicable consumer law.
Where the Consumer Rights Act 2015 or other applicable United Kingdom consumer protection legislation provides the customer with a remedy, Prime Deals will respect those statutory rights.
Depending on the circumstances and applicable law, remedies may include a refund, repair, replacement, price reduction or other remedy required by law.
Customers experiencing a problem with an order should contact support@payprime-deals.com and provide their order details and an explanation of the issue. We may reasonably request information or evidence necessary to assess the claim.
No additional conditions beyond those permitted by applicable law are imposed for approval of a refund.
5. Refunds
Where a refund is due, Prime Deals will process it to the original payment method, subject to applicable legal requirements.
Once processed by us, the refund may take up to 15 business days to appear on the customer's original payment method. The actual time may depend on the customer's bank, card issuer or payment provider.
This operational banking timeframe does not extend any statutory deadline by which Prime Deals is required to issue or process a refund.
Where applicable law requires a refund to be processed sooner, the legally required timeframe will apply.
6. Refund of delivery charges
Where applicable law requires the original standard delivery charge to be refunded following a valid cancellation, that amount will be refunded in accordance with the applicable legal requirements.
Any treatment of additional delivery costs for a delivery method selected by the customer will be determined in accordance with applicable law.
7. Exclusions
Prime Deals does not impose any additional product-specific exclusions from cancellation or refund beyond exclusions that may apply by law.
Where legislation provides that a statutory cancellation right does not apply to a particular transaction or product, the applicable legal rule will prevail.
8. Card statement
Transactions with Prime Deals may appear on the customer's card or payment statement under the descriptor:
Prime Deals
Customers who do not recognise a transaction should contact us at support@payprime-deals.com.
9. Contact
Trading name: Prime Deals
Sole trader: Prashanth Kandhi
Business address: 8A Sedgelfield Ave, Truganina VIC 3029, Australia
Email: support@payprime-deals.com
Website: payprime-deals.com
Card statement descriptor: Prime Deals