Shipping policy
Prime Deals
Operated by Prashanth Kandhi, sole trader
8A Sedgelfield Ave, Truganina VIC 3029, Australia
Email: support@payprime-deals.com
Website: payprime-deals.com
1. Shipping arrangements
Prime Deals is operated by Prashanth Kandhi, a sole trader established in Australia, and sells products online to consumers in the United Kingdom.
Products purchased through payprime-deals.com are dispatched directly from China by a third-party supplier.
Products do not need to pass through Australia before being delivered to the customer.
2. Processing time
Orders are processed within 2 business days.
Processing refers to the period required to prepare an order for dispatch.
The delivery estimate described below begins after the order has been dispatched.
3. Estimated delivery time
After dispatch, the estimated delivery time is:
5 to 8 business days
This is an estimated delivery period and is not an absolute guarantee that every parcel will arrive within that timeframe.
Delivery may be affected by circumstances reasonably outside the normal control of the parties involved in transportation, including customs procedures, carrier disruption and other logistics events.
Nothing in this section limits any statutory right the customer may have where delivery is not completed within a legally required or agreed period.
4. Separate parcels
Orders containing multiple products may be divided into separate shipments.
As a result, products from the same order may:
Be dispatched separately.
Have different tracking events.
Arrive on different days.
Receiving only part of a multi-item order does not necessarily mean that the remaining products have been lost.
5. Tracking
Where tracking information is available for an order, it may be provided electronically to the customer after dispatch.
Tracking information may take time to begin displaying events after a shipment is created or handed to a carrier.
Customers requiring assistance with their shipment may contact support@payprime-deals.com.
6. International shipping, VAT and customs
Products are dispatched from China and imported into the United Kingdom.
VAT, import VAT, customs duties and other import-related charges are governed by applicable United Kingdom tax and customs rules and may depend on matters including the value and nature of the consignment and its destination within the United Kingdom.
Prime Deals will comply with obligations imposed on the seller under applicable law.
Where applicable law requires VAT or another amount to be collected from the customer at the point of sale, it will be treated in accordance with those requirements.
For consignments where import VAT, customs duty or another import charge is legally payable at importation rather than collected by the seller at checkout, the applicable customs and tax rules will determine responsibility for that charge.
Prime Deals will not use this policy to transfer a charge to a consumer where doing so would contradict information provided before the contract was entered into or applicable mandatory law.
7. Delivery information
Customers are responsible for providing accurate delivery information when placing an order.
If a customer discovers an error in their delivery information, they should contact support@payprime-deals.com as soon as possible.
We cannot guarantee that delivery information can be changed after fulfilment or dispatch has begun.
This does not affect statutory consumer rights.
8. Delayed orders
If an order has not arrived within the stated estimated delivery period of 5 to 8 business days after dispatch, the customer should contact:
We will review the available shipment information and, where appropriate, investigate the shipment with the relevant supplier or logistics provider.
A delay beyond the estimated timeframe does not automatically mean that a parcel is lost.
Where applicable law gives the customer a right to cancel or obtain a refund because goods were not delivered within the legally applicable or specifically agreed period, those rights remain unaffected.
9. Lost orders
Where an order is reasonably determined to have been lost in transit, Prime Deals will handle the matter in accordance with applicable consumer law.
Depending on the circumstances and the customer's applicable legal rights, an appropriate remedy may include replacement or refund.
Customers will not be required to bear the loss merely because Prime Deals uses a third-party supplier or carrier where applicable law places responsibility on the seller.
10. Consumer rights
Nothing in this Shipping Policy limits or excludes mandatory consumer rights applicable to customers in the United Kingdom.
11. Contact
Trading name: Prime Deals
Sole trader: Prashanth Kandhi
Business address: 8A Sedgelfield Ave, Truganina VIC 3029, Australia
Email: support@payprime-deals.com
Website: payprime-deals.com
Market served: United Kingdom